Criteria of the Hotelstars Union
...at a glance
Hotel classification is a complex system that helps you assess a hotel's quality. Numerous criteria, such as room facilities, services and catering, determine how many stars a hotel is awarded.
But which criteria are essential for you as a guest?
We give you an overview of the criteria in the room and the bathroom and help you find the information that is relevant to you. Use the star bar to compare the various features of the individual categories.
Do you have a question?
Royal Dutch Hotel Association
P.O. Box 566
3440 AN Woerden
The Netherlands
What are the minimum criteria for rooms and bathrooms?
The graphic below illustrates the minimum criteria defined for each category. However, it should be noted that no claims can be derived from the illustration.
a
General hotel info
- WLAN internet access in public areas and in the rooms
- 24-hour availability, digitally or by telephone
- 8-hour physical availability at the hotel OR 24-hour self-check-in and check-out
- Restaurant (except for breakfast-only-establishments)
- Continental breakfast with allergen-friendly products
- Cashless payment
Room
- Daily room cleaning (cancellation option)
- Towel change on demand and bed linen change at least once a week
- All rooms with shower/WC or bathtub/WC and mirror
- Wash lotion or shower gel AND shampoo, bath towel
- Blackout facilities
- 1 seat
- Table, desk or similar workstation
- Storage facilities
- Monitor with TV programme in an appropriate size for the room conditions with remote control
- Hygiene articles available on demand
- Additional baby cot on demand
- International socket adapter, chargers with cable and/or adapter
a
General hotel info
- Sewing kit on demand
Room
- Hand and bath towels
- Reading light by the bed
a
General hotel info
- Bilingual staff (frontliners)
- 10 hours physical availability at the hotel OR 8 hours physical availability at the hotel, plus 24 hours self check-in and check-out
- Breakfast buffet or equivalent menu
- Secure luggage storage for guests
- Washing and ironing of guest laundry, wake-up service
- Central safe (e.g. at reception)
Room
- 1 seat per person
- Desk with lighting & power socket
- Dressing mirror, luggage rack, hairdryer
- Beverage offer in the room
a
General hotel info
- Lobby with seating and beverage service, hotel bar or lounge area
- 14-hour reception service; physically available 24 hours a day
- Bar or lounge area with service (at least 5 days a week)
- Staffed breakfast buffet or equivalent breakfast menu
- Minibar or maxibar, or 12-hour drinks in room service
Room
- Additional change of bed linen on demand
- Choice of different types of pillows
- Comfortable seating (upholstered armchair/couch) with side table/shelf
- International TV channels
- Generous storage space in the bathroom
- Bathrobe and slippers on demand
a
General hotel info
- 24-hour reception service
- Bar or lounge area with service (at least 7 days a week)
- Breakfast buffet with waiter service or equivalent breakfast menu
- Breakfast menu in room service
- Restaurant open 7 days a week
- Minibar and 24-hour food and drinks in room service
- Valet parking service, concierge, luggage service
- Ironing, shoe shine and sewing service
- Shuttle service or limousine service
- Evening turndown service
Room
- Single beds min. 0.90m mattress width
- Double beds min. 1.80m mattress width
- Full blackout option
- Desk with 0.6m² surface area, lighting & power socket
- Safe in the room
- Iron or steamer and ironing board on demand / ironing room
- Bathrobe and slippers in the room