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Criteria Hotelstars Union: Excerpt of the catalogue of criteria


Please notice:
A transitional period until 31.12.2020 is foreseen. From 1.1.2021, the new criteria catalogue 2020-2025 must be implemented in all HSU member countries.

Excerpt of the catalogue of criteria.
Please notice:
Transitional arrangements might be in place. As of February 2015.

  • 100 % of the rooms with shower/WC or bath tub/WC
  • Daily room cleaning
  • 100 % of the rooms with TV together with remote control/TV services
  • Table and chair
  • Soap or body wash
  • Bath towels
  • Reception service
  • Extended breakfast
  • Beverage offer in the hotel
  • Deposit possibility
  • Breakfast buffet
  • Reading light next to the bed
  • Internet access in the room or in the public area
  • Cashless payment
  • Body wash or shower gel
  • Linen shelves
  • Offer of sanitary products (e.g. toothbrush, toothpaste, shaving kit etc.)
  • Wifi access in public area
  • 10 hours manned reception service, available 24 hours via digital communication or telephone
  • Lounge suite at the reception, luggage service on demand
  • Beverage offer in the room
  • On request device for internal and external communication including operating instructions
  • Hair-dryer, cleansing tissue
  • Dressing mirror, adequate place or rack to put the luggage/suitcase
  • Sewing kit, shoe polish utensils, laundry and ironing service
  • Additional pillow and additional blanket on demand
  • Systematic complaint management system
  • 16 hours manned reception service, 24 hours physically available via digital communication or telephone
  • Lobby with seats and beverage service
  • Breakfast buffet or breakfast menu card via room service
  • Minibar or maxibar, 16 hours beverages via room service
  • comfortable seating (upholstered armchair/couch) with side table/shelf
  • Bath robe and slippers on demand
  • Cosmetic products (e.g. shower cap, nail file, cotton swabs)
  • Vanity mirror, tray of a large scale in the bathroom



  • Reception service manned 24 hours, physically available 24 hours via digital communication or telephone
  • Concierge, shuttle service
  • Personalized greeting for each guest with flowers or a present in the room
  • Minibar and food and beverage offer via room service during 24 hours
  • Personal care products in flacons
  • Internet-PC in the room on demand
  • Safe in the room
  • Ironing service (return within 1 h), shoe polish service
  • Turndown service in the evening
  • Room service breakfast menu

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