• THE CRITERIA
The German Hotel Classification knows minimum criteria which place demanding requirements with an increasing number of stars. In addition, corresponding scores are obtainable from the following areas:
- general hotel info
- reception & services
- event facilities (MICE)
- quality and online activities
It is valid on the principle: the more stars, the more features must be available. You will find an extract of the criteria catalogue here on these sites.
• DEFINITION OF THE GUIDELINES
DEHOGA's dividion of the hotel industry determines the obligatory evaluation criteria and terms and ensures their nationally consistent use.
• GUIDING PRINCIPLE: VOLUNTARINESS AND TRANSPARENCY
The classification is organised on a volantary basis. Each business decides for itself whether it would like to participate in this process. A resignation is always possible. On the basis of the transparency of the criteria each accommodation business can identify its categorie in advance.
• WHO CAN PARTICIPATE?
Accommodation establishments exhibiting a hotel character are allowed to participate. All accommodation establishments will be classified within 5 star categories.
Furthermore, there is the designation »Garni« and the affix »Superior« for a more precise distinction. Latter marks the top businesses within a category with clearly score more points than required, but lack minimum criteria of the next higher category.
• WHO CLASSIFIES?
With the implementation of the classification the state associations of the DEHOGA usually instructed specialised classification companies. In many cases the state associations of the DEHOGA took cooperations with their tourism organisations or the regional Chamber of Industry and Commerce.
• THE PROCESS OF THE CLASSIFICATION
The analysis is made via the data entry form which will be filled out by the hotelier. The form will be checked and electronically evaluated. The classification takes place into one of the five internationally recognised stars categories.The classification has a limited validity of three years and has to be repeated regularly. The hotelier receives a representative brass plate for affixing at the outdoor area as well as a certificate of the classification.
• THE COMPLIANCE OF THE TERMS
Each accommodation business will be visited and controlled strictly. Mostly representatives of the responsible tourism associations as well as of the hospitality industry belong to the commissions to ensure the neutrality of the valuation. An own-awarding of stars via the business itself will be scotched effectively due to the German Hotel Classification.