The criteria of the hotelstars in Germany

With a rising number of stars the requirements for facilities and services increase for classified hotels.

Find out in our digital hotel room, which equipment features have to be available in the categories one to five.

Please note, that for a holistic evaluation of a hotel you should consider the entire criteria catalogue of the German Hotel Classification, since it does not only cover the room equipment but also the entire facilities of the building as well as all services offered.

100 % of the rooms with shower/WC or bath tub/WC
Daily room cleaning
100 % of the rooms with TV service and with remote function
WIFI internet access in the public areas and in the rooms
Table and chair
Soap or body wash
Offer of sanitary products on demand (e.g. toothbrush, toothpaste, shaving kit)
Bath towels
Reception service
Cashless payment
Extended breakfast
Beverage offer in the hotel
Deposit possibility

Breakfast buffet
Reading light next to the bed
Body wash or shower gel
Linen shelves
Bath and hand towels
Bilingual staff
Sewing kit and shoe polish utensils on demand

10 hours staffed reception service, available via digital communication or telephone 24 hours
Lounge suite at the reception area, luggage service on demand
Beverage offer in the room
Device for internal and external communication on demand
Audio or multimedia entertainment
Hair-dryer, cleansing tissue
Dressing mirror, adequate place or rack to put the luggage/suitcase
Laundry and ironing service
Additional pillow and additional blanket on demand
Systematic complaint management system
Bilingual, hotelown website

16 hours staffed reception service, physically available via digital communication or telephone 24 hours
Lobby with seats and beverage service, hotelbar or lounge area
Breakfast buffet with service or equivalent breakfast menu card
Minibar or maxibar or 16 hours beverages via room service
Comfortable seating (upholstered armchair/couch) with side table/shelf
Bath robe and slippers on demand
Cosmetic products (e.g. shower cap, nail file, cotton swabs), vanity mirror, large storage surface in the bathroom
International TV channels

24 hours staffed reception service, physically available via digital communication or telephone 24 hours
Valet parking service
Concierge
Shuttle or limousine service
Luggage service
Personalized greeting for each guest with flowers or a present in the room
Minibar and food and beverage offer via room service during 24 hours
Internetdevice in the room on demand
Safe in the room
Ironing service (return within 1 h), shoe polish and sewing service
Turndown service in the evening
Breakfast menu card via room service

The criteria of the hotelstars in Germany

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