Criteria german hotel classification

The criteria of the hotelstars in Germany

With a rising number of stars the requirements for facilities and services increase for classified hotels.

Find out in our digital hotel room, which equipment features have to be available in the categories one to five.

Please note, that for a holistic evaluation of a hotel you should consider the entire criteria catalogue of the German Hotel Classification, since it does not only cover the room equipment but also the entire facilities of the building as well as all services offered.

You can download the whole criteria catalogue here:

Please notice:
A transitional period until 31.12.2020 is foreseen. From 1.1.2021, the new criteria catalogue 2020-2025 must be implemented in all HSU member countries.

  • 100 % of the rooms with shower/WC or bath tub/WC
  • Daily room cleaning
  • 100 % of the rooms with TV together with remote control
  • Table and chair
  • Soap or body wash at the wash basin
  • Bath towels
  • Reception service
  • Publicly available telephone for guests
  • Extended breakfast
  • Beverage offer in the hotel
  • Deposit possibility
  • Breakfast buffet
  • Reading light next to the bed
  • Internet access in the room or in the public area
  • Payment via card
  • Body wash or shower gel at the shower/bath tub
  • Linen shelves
  • Offer of sanitary products (e.g. toothbrush, toothpaste, shaving kit)
  • Reception opened 14 hours, accessible by phone 24 hours from inside and outside, bilingual staff
  • Lounge suite at the reception, luggage service on demand
  • Beverage offer in the room
  • (Mobile) telephone in the room on demand
  • Hair-dryer, cleansing tissue
  • Dressing mirror, adequate place or rack to put the luggage/suitcase
  • Sewing kit, shoe polish utensils, laundry and ironing service
  • Additional pillow and additional blanket on demand
  • Systematic complaint management system
  • Reception opened 16 hours, accessible by phone 24 hours from inside and outside
  • Lobby with seats and beverage service, hotelbar
  • Breakfast buffet or breakfast menu card via room service
  • Minibar or 16 hours beverages via room service
  • Upholstered chair/couch with side table
  • Bath robe and slippers on demand
  • Cosmetic products (e.g. shower cap, nail file, cotton swabs), vanity mirror, tray of a large scale in the bathroom, heating facility in the bathroom
  • Reception opened 24 hours, multilingual staff
  • Valet parking service
  • Concierge, page boy
  • Spacious reception hall with several seats and beverage service
  • Personalized greeting for each guest with flowers or a present in the room
  • Minibar and food and beverage offer via room service during 24 hours
  • Personal care products in flacons
  • Internet-PC in the room on demand
  • Safe in the room
  • Ironing service (return within 1 h), shoe polish service
  • Turndown service in the evening
  • Mystery guesting

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