Criteria of the Hotelstars Union
Excerpt of the catalogue of criteria
Hotel classification is a structured system that evaluates a property’s quality based on a wide range of criteria, including services, room features, food and beverage offer, leisure and event facilities, gastronomy as well as online / quality activities. For hoteliers, understanding these requirements is crucial to achieving the desired star rating.
Which specific criteria must your hotel meet to align with each category?
Our graphic below will provide you with a first impression on the essential standards across all star levels regarding rooms and bathrooms. Use the star bar to compare the various features of the individual categories.
Do you have a question?
Hotelstars Union AISBL
Square de Meeûs 23
1000 Brussels
Catalogue of criteria
Here you can download the catalogue of criteria in different languages:
What are the minimum criteria for rooms and bathrooms?
The graphic below illustrates the minimum criteria defined for each category. However, it should be noted that no claims can be derived from the illustration.
a
General hotel info
- WLAN internet access in public areas and in the rooms
- 24-hour availability, digitally or by telephone
- 8-hour physical availability at the hotel OR 24-hour self-check-in and check-out
- Restaurant (except for breakfast-only-establishments)
- Continental breakfast with allergen-friendly products
- Daily room cleaning (cancellation option)
- Towel change on demand and bed linen change at least once a week
- Cashless payment
- International socket adapter, chargers with cable and/or adapter
Room
- All rooms with shower/WC or bathtub/WC and mirror
- Wash lotion or shower gel AND shampoo, bath towel
- Blackout facilities
- 1 seat
- Table, desk or similar workstation
- Storage facilities
- Monitor with TV programme in an appropriate size for the room conditions with remote control
- Hygiene articles available on demand
- Additional baby cot on demand
a
General hotel info
- Sewing kit on demand
Room
- Hand and bath towels
- Reading light by the bed
a
General hotel info
- Bilingual staff (frontliners)
- 10 hours physical availability at the hotel OR 8 hours physical availability at the hotel, plus 24 hours self check-in and check-out
- Breakfast buffet or equivalent menu
- Washing and ironing of guest laundry, wake-up service
- Central safe (e.g. at reception)
Room
- 1 seat per person
- Desk with lighting & power socket
- Dressing mirror, luggage rack, hairdryer
- Beverage offer in the room
a
General hotel info
- Lobby with seating and beverage service, hotel bar or lounge area
- 14-hour reception service; physically available 24 hours a day
- Bar or lounge area with service (at least 5 days a week)
- Staffed breakfast buffet or equivalent breakfast menu
- Minibar or maxibar, or 12-hour drinks in room service
Room
- Choice of different types of pillows
- Comfortable seating (upholstered armchair/couch) with side table/shelf
- International TV channels
- Generous storage space in the bathroom
- Bathrobe and slippers on demand
- Additional change of bed linen on demand
a
General hotel info
- 24-hour reception service
- Bar or lounge area with service (at least 7 days a week)
- Breakfast buffet with waiter service or equivalent breakfast menu
- Breakfast menu in room service
- Restaurant open 7 days a week
- Minibar and 24-hour food and drinks in room service
- Valet parking service, concierge, luggage service
- Ironing, shoe shine and sewing service
- Shuttle service or limousine service
- Evening turndown service
Room
- Single beds min. 0.90m mattress width
- Double beds min. 1.80m mattress width
- Full blackout option
- Desk with 0.6m² surface area, lighting & power socket
- Safe in the room
- Iron or steamer and ironing board on demand / ironing room
- Bathrobe and slippers in the room
