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Criteria german hotel classification

Excerpt of the catalogue of criteria

Here you find an excerpt of the catalogue of criteria which is valid for Austria.

You can download the whole criteria catalogue here:

  • 100 % of the rooms with shower/WC or bath tub/WC
  • Daily room cleaning
  • 100 % of the rooms with TV together with remote control/TV services
  • Table and chair
  • Soap or body wash
  • Bath towels
  • Reception service
  • Extended breakfast
  • Beverage offer in the hotel
  • Deposit possibility
  • Breakfast buffet
  • Reading light next to the bed
  • Internet access in the room or in the public area
  • Cashless payment
  • Body wash or shower gel
  • Linen shelves
  • Offer of sanitary products (e.g. toothbrush, toothpaste, shaving kit etc.)
  • Wifi access in public area
  • 10 hours manned reception service, available 24 hours via digital communication or telephone
  • Lounge suite at the reception, luggage service on demand
  • Beverage offer in the room
  • On request device for internal and external communication including operating instructions
  • Hair-dryer, cleansing tissue
  • Dressing mirror, adequate place or rack to put the luggage/suitcase
  • Sewing kit, shoe polish utensils, laundry and ironing service
  • Additional pillow and additional blanket on demand
  • Systematic complaint management system
  • 16 hours manned reception service, 24 hours physically available via digital communication or telephone
  • Lobby with seats and beverage service
  • Breakfast buffet or breakfast menu card via room service
  • Minibar or maxibar, 16 hours beverages via room service
  • comfortable seating (upholstered armchair/couch) with side table/shelf
  • Bath robe and slippers on demand
  • Cosmetic products (e.g. shower cap, nail file, cotton swabs)
  • Vanity mirror, tray of a large scale in the bathroom



  • Reception service manned 24 hours, physically available 24 hours via digital communication or telephone
  • Concierge, shuttle service
  • Personalized greeting for each guest with flowers or a present in the room
  • Minibar and food and beverage offer via room service during 24 hours
  • Personal care products in flacons
  • Internet-PC in the room on demand
  • Safe in the room
  • Ironing service (return within 1 h), shoe polish service
  • Turndown service in the evening
  • Room service breakfast menu

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