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Excerpt of Criteria of the Hotelstars Union

Criteria Hotelstars Union: Exerpt of the Catalogue of Criteria

Here you find an excerpt of the catalogue of criteria which is valid for Austria.


  • 100 % of the rooms with shower/WC or bath tub/WC
  • Daily room cleaning (with opt-out possibility)
  • 100 % of the rooms with TV service and with remote function
  • WIFI internet access in the public areas and in the rooms
  • Table and chair
  • Soap or body wash
  • Offer of sanitary products on demand (e.g. toothbrush, toothpaste, shaving kit)
  • Bath towels
  • Reception service
  • Cashless payment
  • Extended breakfast
  • Beverage offer in the hotel
  • Deposit possibility

  • Breakfast buffet
  • Reading light next to the bed
  • Body wash or shower gel
  • Linen shelves
  • Bath and hand towels
  • Linen shelves
  • Bilingual staff
  • Sewing kit and shoe polish utensils on demand
  • 10 hours staffed reception service, available via digital communication or telephone 24 hours
  • Lounge suite at the reception area, luggage service on demand
  • Beverage offer in the room
  • Device for internal and external communication on demand
  • Audio or multimedia entertainment
  • Hair-dryer, cleansing tissue
  • Dressing mirror, adequate place or rack to put the luggage/suitcase
  • Laundry and ironing service
  • Additional pillow and additional blanket on demand
  • Systematic complaint management system
  • Bilingual, hotelown website
  • 16 hours staffed reception service, physically available via digital communication or telephone 24 hours
  • Lobby with seats and beverage service, hotelbar or lounge area
  • Breakfast buffet with service or equivalent breakfast menu card
  • Minibar or maxibar or 16 hours beverages via room service
  • Comfortable seating (upholstered armchair/couch) with side table/shelf
  • Bath robe and slippers on demand
  • Cosmetic products (e.g. shower cap, nail file, cotton swabs), vanity mirror, large storage surface in the bathroom
  • International TV channels
  • 24 hours staffed reception service, physically available via digital communication or telephone 24 hours
  • Valet parking service
  • Concierge
  • Shuttle or limousine service
  • Luggage service
  • Personalized greeting for each guest with flowers or a present in the room
  • Minibar and food and beverage offer via room service during 24 hours
  • Internetdevice in the room on demand
  • Safe in the room
  • Ironing service (return within 1 h), shoe polish and sewing service
  • Turndown service in the evening
  • Breakfast menu card via room service

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